Our highly trained staff are experts in their specialized fields of eye care, but most of all they specialize in taking good care of you! Scroll down to read more about the various eye care professionals we have on staff:
Front Desk Coordinator
Greeting you at the reception desk with a smile.
These team members are vital to our business operations. They manage the appointment schedules, supervise our electronic medical records, work directly with your insurance company, file claims and much more.
Assisting the doctor with all aspects of your eye care
From pre-testing to scribing to optical dispensing, these eye care professionals are an important part of our eye care services. Clinical technicians are fully trained to perform advanced medical testing such as retinal photography, visual field analysis, OCT scans and autorefraction.
NYS licensed Opticians specialized in fitting your eyewear
Our NYS licensed Opticians understand both the fashion aspect of your eyeglasses as well as the technical aspects of your presription. They will guide you to the best frame choice for your personal style and the best lenses for your visual needs. We offer the latest technology in lenses such as custom designed no-line bultifocals and lighter and thinner materials. Our new premium antireflective lenses are anti-scratch, anti-static and easy to keep clean.
Helping make your visit a great experience
Our highly trained staff are knowledgeable in all aspects of eye care, from assisting in frame styling, recommendations of eyeglass lens types, questions aout your insurance coverage, appontment scheduling and more.
Insurance billing and accounting
Our billing coordinator takes care of the insurance billing and can answer any questions regarding insurance authorizations and patient accounting issues.
Roxanne Roloson joined The Vision Center in 2008. Roxanne has over 28 years of retail management experience with over 15 years in the optical field. Her work mostly focuses on the administration of the practice and management of the staff. She also assists the team members in all the daily operations to provide excellent customer service. Her travels around the world with her husband being stationed at various U.S. Army Bases has allowed her to learn many various retail operations and expanded her knowledge of business practices.
She resides in Troy, PA with her husband Alan.